Warranty and Refund Terms

WARRANTY AGAINST DEFECTS

In this Warranty:

We, us, or our means AP DIGITECH Pty Ltd t/as Gardeners Crate (ABN 24 661 415 925) and our contact details are set out at the end of this warranty;

You, or your means the purchaser or the original end-user of the Goods;

Goods means the product or equipment supplied to you by us, pursuant to the Terms and Conditions and which were purchased in Australia.

This warranty forms part of the Terms and Conditions.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1 Warranty

1.1 We provide this Warranty to you in addition to any rights or remedies you have under the Australian Consumer Law or any other applicable law (Consumer Law Rights).

1.2 Subject to the terms of this Warranty, we provide the following warranties from the date of purchase of the Goods:

(a) Machine Body: If, within 3 years from the date of purchase, the machine body of the Goods (including the motor, electronics, casing, and safety components) proves defective by reason of improper workmanship or materials, we will replace the defective part or the Goods (or, if a replacement is unavailable, issue a refund of an amount reasonably attributable to the defective part or Goods).

(b) Battery and Charger: If, within 2 years from the date of purchase, the battery or charger supplied with the Goods proves defective by reason of improper workmanship or materials, we will replace the defective battery or charger (or, if a replacement is unavailable, issue a refund of an amount reasonably attributable to the defective component).

Your Consumer Law Rights may extend beyond these Warranty Periods.

1.3 If any machine body, battery, charger or other components required to facilitate any repair or replacement pursuant to clause 1.2 are unavailable or no longer in production, or your model of Goods is no longer available or in production, we will use our best endeavours to use appropriate equivalent machine body, battery, charger or other components.

2 Making a valid warranty claim

2.1 To claim the benefit of this Warranty, you must:

(a) notify us by email at support@gardenerscrate.com.au as soon as you become aware that the Goods are defective and in any event, within 14 days of when you become aware that the Goods are defective with evidence of proof of purchase of your Goods from us and a description and photographs of the claimed defect;

(b) if we ask you to, you must return the Goods together with all packaging, parts, accessories and documentation to the contact details set out below; and

(c) provide any other information reasonably required by us to assess your claim.

2.2 Where you return the Goods as part of a Warranty claim under this clause 2.1, you will need to cover any associated costs of you returning the Goods to us and where we find the Goods are covered by this Warranty, we will refund the associated costs of you returning the product to us.

2.3 Where we accept your claim under this Warranty, clause 1.2 will apply.

3 When this warranty applies and when it does not

3.1 This Warranty does not cover any defect which is caused (or partly caused) or contributed to, by any:

(a) act or omission, accident, or negligence by you or any third party not engaged by us;

(b) failure on your part to follow any instructions or guidelines (including any manual) provided by us or the manufacturer in relation to your Goods or properly maintain your Goods in accordance with any of our instructions or guidelines;

(c) use of your Goods otherwise than for any application or use specified by us or the manufacturer;

(d) continued use of your Goods (where such use is not reasonable) after any defect in your Goods becomes apparent or would have become apparent to a reasonably prudent person;

(e) incorporation or installation of attachments, accessories or other items not supplied or approved by us into your Goods;

(f) failure by you to notify us of any defect in your Goods within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect;

(g) reasonable wear and tear of your Goods;

(h) act of God or force majeure event (including but not limited to war, riot, invasion, act of terrorism, contamination, earthquake, flood, fire, or other natural disaster, or any other event or circumstance beyond our or the manufacturer's reasonable control); or

(i) installation, repair, replacement, maintenance, altering, overhauling or otherwise compromise of the Goods by you or any person other than us or the manufacturer; or

(j) natural degradation or reduction in capacity of the battery over time through normal use.

4 General

4.1 Terms and Conditions prevails: This Warranty is subject to the Terms and Conditions and in the event of any inconsistency or ambiguity between this Warranty and the Terms and Conditions, the Terms and Conditions will prevail.

4.2 This Warranty is only valid and enforceable in Australia and is governed by the laws of New South Wales.

4.3 No third party reliance: The benefit of this Warranty is for you only, and no other person or third party can rely on or make a claim under this Warranty.

4.4 No Assignment or transfer: This Warranty or the benefit under this Warranty cannot be assigned or transferred to any other person or third party.

4.5 Severance: If any provision of this Warranty is held to be void, invalid or illegal or unenforceable in any jurisdiction, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or part of that provision) will be severed from this Warranty without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Agreement.

Refunds and Returns

30-Day No-Risk Trial: We offer a 30-day no-risk trial on all products. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the date of delivery, provided the product has not been intentionally damaged.

To request a refund under our No-Risk Trial, please contact us at support@gardenerscrate.com.au within 30 days of delivery with your proof of purchase and a brief description of your reason for the request.

You may have rights under the Australian Consumer Law (see below) in addition to this clause.

Australian Consumer Law

Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law (Consumer Law Rights). Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.

Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product. Please contact us for further information.

Contact us for further details:

AP Digitech Pty Ltd t/as Gardeners Crate (ABN 24 661 415 925)
5 Ormsby Place, Wetherill Park, NSW, 2164
support@gardenerscrate.com.au
+61 8 7092 0892