Delivery

Returns & Exchanges

Orders & Payment

Products

Spare Parts & Accessories

Delivery

Your order is packed and shipped from our NSW warehouse by our trusted distribution partner, Outdoor Toolbox, within 1–2 business days.

Once dispatched:

• Metro areas: 2–5 business days

• Regional & rural: 5–8 business days

You’ll receive full tracking via Australia Post once it’s on the move.

Once your order leaves our warehouse, you’ll receive a tracking email from Australia Post. It includes a link where you can follow your parcel every step of the way — right to your front door. If you are missing the email, let us know and we will get it sorted quickly for you.

Yes, absolutely. We deliver to all PO Boxes and Parcel Lockers across Australia — no extra steps needed.

If Australia Post deems it safe, they may leave your parcel in a secure spot. Otherwise, they’ll take it to your local post office and leave a card so you can collect it when it suits you.

We always aim to get your order to you quickly, but sometimes Australia Post can experience delays — especially during busy periods. Start by checking your tracking link for any updates. Still no luck? Just reach out to our support team. We’ll look into it right away and make sure you’re not left wondering.

Yes — we offer free shipping Australia-wide on every order. No hidden fees.

Your tracking email will arrive as soon as your parcel leaves our warehouse — usually within 1–2 business days of placing your order. If you haven’t seen it yet, check your spam or junk folder just in case. Still no luck? Let us know and we’ll send it through again right away.

Returns & Exchanges

Yes , we offer a 30-Day No-Risk Trial. If something doesn’t feel quite right, you’re welcome to return it. But before you do, we kindly ask: contact us first. This tool was built specifically for gardeners like you, and sometimes a quick tip or small fix can solve the issue without the hassle of a return. We’re always happy to help.

It’s simple. Just get in touch with our support team first — they’ll guide you through the next steps. Whether it’s a return, replacement, or something in between, we’ll make sure it’s sorted smoothly and kindly.

We’re truly sorry — we put a lot of care into every Branch Boss, but now and then, a hiccup can happen. It’s never intentional. This product was made for gardeners like you, and we want you to enjoy it fully, not fuss over issues. If something seems off, please reach out to us first. Often it’s a quick, simple fix. And if it’s not, we’ll arrange a replacement or return right away — whatever gets you back to enjoying your garden, with peace of mind. Your smile is what we strive for.

If your return falls within our 30-Day No-Risk Trial, we’ll cover the return shipping — no stress. After that, we’ll assess things case by case. Our goal is always to keep things fair, thoughtful, and human — because we’re here to support more gardeners like you.

For a returnfor refund, we’ll issue your refund as soon as we receive the item back.

For a returnfor replacement(like a damaged or faulty item), we’ll send out your replacement once the return package isin transit.

We’ll keep you updated every step of the way so you’re never left guessing.

Warranty & Guarantees

We’ve built our products to last — not just for a season, but for years of confident pruning. Every detail has been designed for real gardeners and long-term use, so you can trust it to do the job well. And because we stand behind that quality, we include a generous warranty for peace of mind.

Want to see exactly what’s covered? You can view the full policy here:

👉 View Warranty Policy

It’s easy. Just get in touch with our support team and let us know what’s going on. We’ll walk you through the next steps — no confusing forms or jumping through hoops. If something’s covered under warranty, we’ll take care of it quickly so you can get back to enjoying your garden without the hassle.

We want you to feel completely confident in anything you order from us. That’s why we offer a 30-Day No-Risk Trial across all our products. Try it in your garden, take your time — and if something doesn’t feel quite right, just reach out. We’ll either help resolve the issue or take it back, no questions asked. And if it comes to a return, we’ll cover the return postage too.

Even if your warranty has ended, please reach out. We’re not here to hide behind dates. Gardeners Crate was built as a mission — to make gardening easier, more joyful, and more empowering for everyday Aussie Home gardeners . If something’s gone wrong, we want to hear about it.

We’ll look at every situation with care and do everything we can to help — always keeping things fair, for you and for the long-term health of our community

Orders & Payment

Your payment is processed securely by Outdoor Toolbox, our trusted Australian distribution partner. They use encrypted technology to keep your details safe — just as it should be. With over 100,000 Aussies already served across the country, you're in experienced hands.

We accept all major credit and debit cards, PayPal, Afterpay, Zip Pay, Bank Transfers, and Shop Pay. Everything Is designed to be simple, safe, and familiar — so you can choose what works best for you.

Of course. While most orders go through our online store for safety and ease, we’re happy to help if you’d prefer another way. We can take your order details over the phone, then send you a secure payment link by email — or guide you through a bank transfer. To keep your details safe, we don’t accept card numbers over the phone. Just give us a call at [+61 870920892 ], and our friendly support team will help you get everything sorted.

Yes — you’ll receive an email confirmation right after placing your order. It includes all your order details and a link to your receipt. If you don’t see it, check your spam or junk folder, or contact us and we’ll resend it for you.

We process orders quickly so they can get to you fast — which means there’s only a short window to make changes. If you need to update or cancel your order, please contact us within 1 hour of placing it. We’ll do our very best to help before it ships out.

If you notice an error, contact us within 1 hour of placing your order. We’ll correct the address if it hasn’t been dispatched yet. After that, we’ll still try to help — just reach out and we’ll work through the options together.

Sometimes confirmation emails land in spam or junk folders, so it’s worth checking there first. If it’s not there, don’t worry — just contact us and we’ll confirm your order and resend everything right away.

Products

Our friendly gardener support team (powered by our trusted distribution partner, Outdoor Toolbox) is here to help. No bots. No runaround. Just real people who know these tools inside and out — and who genuinely care about getting you the right answer, fast. 

📧 Email: support@outdoortoolbox.com.au 📞 Phone: +61 8 7092 0892
💬 Contact form 
🕘 Business Hours: 9 AM – 6 PM (ACDT), Monday to Friday

Right now, we don’t offer in-house repairs — but many issues can be sorted without needing one. If something’s not working right, contact us first. Often it’s something simple we can walk you through, or we’ll find the best solution for your situation.

Yes — we’re always listening to what Aussie gardeners need. Our team is working on a few exciting additions, and subscribers will be the first to know. Keep an eye on your inbox or follow us for updates. Your garden’s next favourite tool might be just around the corner.

Spare Parts & Accessories

Yes — we offer a full range of spare parts designed specifically for our tools. From chains and bars to batteries and chargers, you’ll find everything you need to keep your gear running smoothly.

We’ve gathered all compatible parts on one dedicated page for your product — so there’s no guesswork, no digging around. Everything’s in one place, clearly laid out, so you can order with confidence. And if you’re ever unsure, our support team is just a message away.

You can browse accessories and spare parts right on our website, or through our distribution partner, Outdoor Toolbox. Either way, checkout will happen securely through Outdoor Toolbox — the same trusted team that ships your order.

No problem. Contact our support team and tell us what’s going on. Whether it's a worn chain or a charging issue, we’ll help you figure it out quickly and get the right part sent your way.

Australian Owned
and Operated

3 Years Worry-Free
Warranty

3 Years Worry
-Free Warranty

30-Day
No-Risk Trial

Top-Rated
Customer Service

🧑‍🌾 Need a Hand?

If you're not sure which part you need — or just want to double-check before you order — we're here to help .Our friendly support team will make sure you get the right part, fast.

Contact Friendly Customer Service Team:
(Managed By Outdoor Toolbox)

📧 Email: support@outdoortoolbox.com.au
📞 Phone: +61 8 7092 0892
💬 Contact form: Submit a Request

🕘 Business Hours: 9 AM to 6 PM (ACDT) - Monday to FridayWe aim to respond to emails and contact forms within 24 hours, even on weekends & public holidays