Delivery
Returns & Exchanges
Warranty & Guarantees
Products
Spare Parts & Accessories
Your order is packed and shipped from our NSW warehouse within 1–2 business days.
Once dispatched:
• Metro areas: 2–5 business days
• Regional & rural: 5–8 business days
You’ll receive full tracking once it’s on the move.
Once your order leaves our warehouse, you’ll receive a tracking email . It includes a link where you can follow your parcel every step of the way — right to your front door. If you are missing the email, let us know and we will get it sorted quickly for you.
Yes, absolutely. We deliver to all PO Boxes and Parcel Lockers across Australia — no extra steps needed.
If delivery person seems it safe, they may leave your parcel in a secure spot. Otherwise, they’ll take it to your local post office and leave a card so you can collect it when it suits you.
We always aim to get your order to you quickly, but sometimes couriers can experience delays — especially during busy periods. Start by checking your tracking link for any updates. Still no luck? Just reach out to our support team. We’ll look into it right away and make sure you’re not left wondering.
Yes — we offer free shipping Australia-wide on every order. No hidden fees.
Your tracking email will arrive as soon as your parcel leaves our warehouse — usually within 1–2 business days of placing your order. If you haven’t seen it yet, check your spam or junk folder just in case. Still no luck? Let us know and we’ll send it through again right away.
Yes , we offer a 30-Day No-Risk Trial. If something doesn’t feel quite right, you’re welcome to return it. But before you do, we kindly ask: contact us first. This tool was built specifically for gardeners like you, and sometimes a quick tip or small fix can solve the issue without the hassle of a return. We’re always happy to help.
It’s simple. Just get in touch with our support team first — they’ll guide you through the next steps. Whether it’s a return, replacement, or something in between, we’ll make sure it’s sorted smoothly and kindly.
We’re truly sorry — we put a lot of care into every Product, but now and then, a hiccup can happen. It’s never intentional. This product was made for gardeners like you, and we want you to enjoy it fully, not fuss over issues. If something seems off, please reach out to us first. Often it’s a quick, simple fix. And if it’s not, we’ll arrange a replacement or return right away — whatever gets you back to enjoying your garden, with peace of mind. Your smile is what we strive for.
If your return falls within our 30-Day No-Risk Trial, we’ll cover the return shipping — no stress. After that, we’ll assess things case by case. Our goal is always to keep things fair, thoughtful, and human — because we’re here to support more gardeners like you.
For a returnfor refund, we’ll issue your refund as soon as we receive the item back.
For a returnfor replacement(like a damaged or faulty item), we’ll send out your replacement once the return package isin transit.
We’ll keep you updated every step of the way so you’re never left guessing.
We’ve built our products to last — not just for a season, but for years of confident pruning. Every detail has been designed for real gardeners and long-term use, so you can trust it to do the job well. And because we stand behind that quality, we include a generous warranty for peace of mind.
Want to see exactly what’s covered? You can view the full policy here:
It’s easy. Just get in touch with our support team and let us know what’s going on. We’ll walk you through the next steps — no confusing forms or jumping through hoops. If something’s covered under warranty, we’ll take care of it quickly so you can get back to enjoying your garden without the hassle.
We want you to feel completely confident in anything you order from us. That’s why we offer a 30 Day Risk-Free Trial across all our products. Try it in your garden, take your time — and if something doesn’t feel quite right, just reach out. We’ll either help resolve the issue or take it back, no questions asked. And if it comes to a return, we’ll cover the return postage too.
Even if your warranty has ended, please reach out. We’re not here to hide behind dates. Gardeners Crate was built as a mission — to make gardening easier, more joyful, and more empowering for everyday Aussie Home gardeners . If something’s gone wrong, we want to hear about it.
We’ll look at every situation with care and do everything we can to help — always keeping things fair, for you and for the long-term health of our community
You can check out the product support pages. If they still don’t solve your question, feel free to contact our friendly support team.
Lawn Boss Support: Click Here
Branch Boss Support: Click Here
📧 Email: support@gardenerscrate.com.au
📞 Phone: +61 8 7092 0892
💬 Contact form: Submit a Request
Right now, we don’t offer in-house repairs — but many issues can be sorted without needing one. If something’s not working right, contact us first. Often it’s something simple we can walk you through, or we’ll find the best solution for your situation.
Yes — we’re always listening to what Aussie gardeners need. Our team is working on a few exciting additions, and subscribers will be the first to know. Keep an eye on your inbox or follow us for updates. Your garden’s next favourite tool might be just around the corner.
Yes — we offer a full range of spare parts designed specifically for our tools. From chains and bars to batteries and chargers, you’ll find everything you need to keep your gear running smoothly.
We’ve gathered all compatible parts on one dedicated page for your product — so there’s no guesswork, no digging around. Everything’s in one place, clearly laid out, so you can order with confidence. And if you’re ever unsure, our support team is just a message away.
No problem. Contact our support team and tell us what’s going on. Whether it's a worn chain or a charging issue, we’ll help you figure it out quickly and get the right part sent your way.
Australian Owned
and Operated
Australian Owned
and Operated
3 Years Worry-Free
Warranty
3 Years Worry-
Free Warranty
30-Day
No-Risk Trial
30-Day
No-Risk Trial
Top-Rated
Customer Service
Top-Rated
Customer Service