We offer a 30-Day No-Risk Trial on every Gardeners Crate product. Use it in your garden. Feel how it fits in your hands. And if it’s not quite right? Return it for a full refund — no hoops, no stress. Because we built this for real gardeners — and we know you just want things to be simple.
Here’s how it works:
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Use it for up to 30 days — Test It out in Your Lovely Space
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Changed your mind? Just contact us first
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Pack it back up neatly (original box, all parts, like-new condition)
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Drop it at your nearest AusPost — done
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Refunds are processed within 72 hours once it arrives (banks may take a few extra days)
We design our tools for real gardeners — not tradies. That means lighter builds, simpler use, and more comfort with every cut.And while we stand by our tools, we know that sometimes, things happen. If something goes wrong (and it’s not from rough handling or regular wear), we’ll make it right — quickly and kindly.
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3-Year Warranty on the Machine Body Covers motor, electronics, casing, and all safety components.
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2-Year Warranty on Battery & Charger
Covers manufacturing faults (excluding natural ageing over time).
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30-Day Coverage on Consumables
If the accessories like (chain, bar, etc) arrives damaged — let us know right away.
We always aim to be upfront and fair — no surprises, no fine print. Here’s what falls outside our warranty, just to keep things clear for everyone:
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Natural wear and tear — like a chain & bar slowly dulling over time with regular use
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Accidental damage — from drops, overloading, or using the tool for jobs it wasn’t built for
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Neglected batteries — if stored flat for too long, they may not recover
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Third-party parts or chargers — using non-original accessories can affect performance
We know most gardeners are thoughtful and careful. These few exceptions are just here to
help us keep things fair — for you, and for everyone else we proudly serve.
No long forms. No waiting long on calls. Just good old Aussie support:
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Contact Us Using Any Methods Mentioned Below of the Page
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Briefly describe the issue + include a photo or video
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We’ll guide you through a couple of simple checks
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If a replacement is needed, we’ll send a free return label
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Once we receive the item, we’ll ship your replacement or issue a refund — your choice
As a small Aussie business, we want to stay focused on what we do best: designing thoughtful tools for gardeners like you. That’s why we’ve partnered with Outdoor Toolbox — a highly-rated distribution partner with over 100,000 happy customers, and glowing reviews on Trustpilot and ProductReview.com.au. They are as passionate about gardening as all of us.
They handle all customer support, spare parts, and returns — so your experience is smooth, fast, and personal. Whether it’s a question, a return, or a little guidance — you’re always in good hands.
You can contact them by:
📧 Email: support@outdoortoolbox.com.au
📞 Phone: +61 8 7092 0892
💬 Contact form: Submit a Request
Business Hours: 9 AM to 6 PM (ACDT) - Monday to Friday. We aim to respond to emails and contact forms within 24 hours, even on weekends & public holidays
It’s our aim to keep our customers happy, so please feel free to contact with any concerns and we will do our best to resolve it.Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.