Privacy Policy

This Privacy Policy describes how gardenerscrate.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information.

Device information

  • Examples collected: browser version, IP address, time zone, cookie info, pages/products viewed, search terms, and interactions.

  • Purpose: to load the Site accurately for you and analyze usage to optimize experience.

  • Source: automatically collected using cookies, log files, tags, and pixels.

Order information

  • Examples collected: name, billing/shipping address, payment info, email, phone number.

  • Purpose: to fulfill orders, communicate with you, and prevent fraud.

  • Source: collected from you.

Customer support information

  • Purpose: to provide assistance.

  • Source: collected directly from you.

 

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill contracts with you.

  • We use Shopify to power our store. Shopify Privacy Policy

  • We may share data to comply with legal obligations or respond to lawful requests.

 

 

Behavioural Advertising

We may use your Personal Information to show you relevant marketing.

To learn more or opt-out:

 

 

Using Personal Information

We use your data to:

  • Offer products

  • Process transactions

  • Ship orders

  • Communicate updates, offers, and support

 

 

Lawful Basis (GDPR)

If you reside in the EEA, we process your info under these bases:

  • Your consent

  • Contract fulfillment

  • Legal compliance

  • Protection of vital interests

  • Public interest

  • Legitimate business interest

 

 

Retention

We retain your data unless you request erasure. See “Your Rights” for details.

 

 

Automated Decision-Making

We do not engage in fully automated processing with legal significance. Shopify uses limited automation (e.g., fraud prevention).

 

 

Your Rights

GDPR (EEA residents)

You have the right to:

  • Access, port, correct, or erase your data

  • Object to certain processing

  • File a complaint

Your info is initially processed in Ireland, then transferred to Canada/USA per Shopify's GDPR policy.

 

 

SMS Compliance & Consent

We use SMSBump Inc for text updates. By subscribing (checkout, keyword, or form), you agree to receive marketing texts and transactional updates. Consent is not a purchase requirement. Message/data rates apply.

 

 

CCPA (California Residents)

You may:

  • Access, port, correct, or erase data

  • Designate an authorized agent to submit requests

 

 

TCPA / CTIA

By subscribing to text updates, you consent to receive automated recurring texts. Consent is not a condition of purchase. Reply STOP to opt-out. HELP for support.

 

 

Cookies

We use cookies to improve browsing, remember preferences, and gather analytics. Learn more at www.allaboutcookies.org.

 

 

Do Not Track

We do not alter our data practices in response to “Do Not Track” signals.

 

 

Changes

We may update this policy as needed for legal or operational changes.

 

 


Note on Purchases & Data Handling
 While our main website is hosted at GardenersCrate.com.au, all orders are processed securely via our trusted distribution partner, Outdoor Toolbox, using Shopify’s checkout system. This ensures your payment and order details are handled with the highest levels of encryption and reliability.

Any personal or payment data entered during checkout is governed by Shopify's Privacy Policy, while browsing or interacting with our site is covered by this policy.

 

 

Contact

For questions or complaints, please contact us.

Last updated: 09/03/25