🔧The Branch Boss Product Support

Yes — the Branch Boss was built to be light, balanced, and easy to control with just one hand. It’s powered by our FeatherForce™ Technology, which means you get smooth, stable cuts without the weight or strain of traditional tools.

Many of our customers are surprised by how comfortable it feels — even during longer pruning sessions.

And if you're left-handed, no worries — the safety switch is designed to work seamlessly from both sides. Nothing gets in the way of a safe, smooth experience.

This isn’t just about cutting. It’s about feeling fully in control — no matter your strength, size, or handedness

Not at all — the Branch Boss was designed to keep the peace, not break it.

Thanks to its whisper-quiet brushless motor and thoughtful internal design, it runs with a gentle hum — not the roar or rattle you’d expect from power tools. You can still hear the birds while you prune, and you won’t be disturbing your neighbours (or your own quiet time).

It’s all part of the experience: calm, focused, and just how a garden should feel.

We created the Branch Boss to help everyday gardeners take back control — with tools designed just for you, not tradesmen. It’s part of our mission to make gardening easier, more independent, and more joyful again.

That’s why we stand behind everything we build.

If anything ever goes wrong, just reach out. Our team is here to help, and we mean it.

You’re covered by a 30-Day No-Risk Trial — use it in your own garden, on your terms. If it’s not right for you, we’ll refund you completely and cover return postage.

And beyond that, there’s our 3-Year Replacement Warranty. No repairs. No runaround. If something’s not working, we simply replace it.

We don’t just build products — we build tools to empower real gardeners. And we’ve got your back.

Great question — and one we’re happy to answer honestly.

The simple answer?

They haven’t approached us — and we haven’t chased them either. And to be honest… that’s intentional.

Because once something ends up on a big-box shelf, we lose what matters most: our connection with you.

We wouldn’t know who bought it. We couldn’t check in, help if needed, or offer the kind of thoughtful support we’re known for.

That’s why we chose to stay online — so we can serve Aussie gardeners directly, from the first snip to the last branch of the season.

It means we can:

• Offer better support
• Launch new gardening tools faster
• And stay closely tuned to feedback from gardeners like you

Will we be in stores one day? Maybe.

But right now, we’re proud to grow through word of mouth, real stories, and thriving gardens — not just shelf space.

Because for us, it’s never just about tools.We’re on a mission to help people reconnect with their gardens — to feel confident, proud, and independent again.

And that’s something we’ll never put on a shelf.

Great question — and you’re right, we’re not a big brand name yet. But we’re proud of that.

Gardeners Crate is a small Australian team with one clear mission:

To make gardening feel easy, independent, and joyful again — for everyone.

We started after hearing from thousands of Aussie home gardeners who were frustrated. The old tools they’d used for years — saws, loppers, shears — were slow, tiring, and rough on the body.

And the newer power tools? They were built for tradies — heavy, loud, and overpowered for home gardens.

We saw a clear gap. So we built something better — a tool that blends the power you need with the calm, light, and ease real gardeners want.

The Branch Boss is our first product — but not our last.

We’ve already started work on the next tool in the range (and we think you’ll love it).

Every order ships from our warehouse in New South Wales. Every product is backed by real people, ready to help.

We’re growing one garden at a time — and with your support, we’ll keep building better tools and bringing pride back to gardening across Australia.

Thanks for being here — you’re helping shape the future of Gardeners Crate.

The Branch Boss isn’t just another tool — it’s part of a new way to garden. We didn’t build it for tradies. We built it for everyday gardeners like you who want something light, strong, and calming to use — without the bulk, noise, or stress.

From the ground up, it’s designed with:

• FeatherForce™ Technology for smooth, stable cuts

• High-durability materials that last for seasons

• Quiet operation that lets you enjoy the garden while you work

• And support from real people, whenever you need it

And it’s not just the tool — it’s the whole experience.

Every kit includes thoughtful bonuses like our 1-Minute Quick Start Guide, gentle video tutorials, and a 3-Year Replacement Warranty — so you’re never left figuring things out alone.

We’re not here to compete with cheap tools or tradie gear.

We’re here to reshape how gardening feels — simple, empowering, and made just for you.

And honestly?

If you’ve explored our website — or just held the kit in your hands — you’ve probably already felt the difference.

This isn’t just a product. It’s the start of something better.

It depends on the task — light pruning uses less power, heavier cuts use more. But on average for general gardening tasks, each EverGreen™ battery lasts around 25 to 35 minutes of continuous use.

Since your kit comes with two batteries, you can expect well over an hour of pruning in one go.

And with the Turbo Fast Charger, both batteries can be fully recharged in about an hour — so you’re never waiting long. You’ll also find more tips for long-term battery care in the included guide and video series.