Terms and Conditions
1 Introduction
This website is operated by AP DIGITECH Pty Ltd t/as Gardeners Crate (ABN 24 661 415 925) (we, our or us). These terms and conditions (Terms) govern your use of our website and the purchase of products through our website. By using our website or placing an order, you accept these Terms and enter into a binding agreement with us.
Our Disclosures
Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:
- Our liability under these terms is limited as set out in the Liabilities section below.
- Orders may be placed on a pre-order basis, and our 30-day no-risk trial applies as set out in these Terms.
Nothing in these terms limit your rights under the Australian Consumer Law.
2 Orders
(a) You may order products as shown on our website. By placing an order, you agree to purchase the product(s) at the total price shown at checkout.
(b) You must be at least 18 years old to place orders.
(c) We may accept or reject any order and will notify you within a reasonable time if we reject your order. Once we accept an order, a binding agreement is formed for the supply of products under these Terms.
(d) All purchases are subject to product availability. We do our best to keep products in stock and maintain accurate availability information on our website. Any dispatch dates shown are estimates only, and we are not liable for delays or date inaccuracies.
(e) We strive to ensure that product descriptions, specifications, prices, and images on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. In the event of an error, we reserve the right to correct it and will notify you if this affects your order.
(f) Pre-orders: Some products may be offered on a pre-order basis where stock is not currently available. Pre-order products will be clearly marked on our website. By placing a pre-order, you acknowledge that the product is not yet available for immediate dispatch and agree to wait until the estimated fulfilment date displayed on the product page at the time of purchase. Fulfilment dates are estimates only and may change due to factors beyond our reasonable control. If the estimated fulfilment date changes significantly, we will notify you as soon as practicable and give you the option to either continue with the order under the revised timeframe or cancel for a full refund. Pre-orders are fulfilled in the order they are received, subject to our right to allocate stock at our discretion in exceptional circumstances.
(g) Colours and images displayed on our website may vary from the actual product due to monitor settings, lighting, and photography.
(h) We may cancel any accepted order before delivery if the product is unavailable (including where stock has run out before our website has been updated), if there are significant dispatch delays, or if there is an error on our website (such as an incorrect description, price or image). We will contact you using the details you provided when ordering.
3 Payments
(a) You must pay in full when you place your order. The amount payable includes product price, delivery charges, and GST, as displayed at checkout.
(b) Pre-orders are charged in full at the time of purchase unless otherwise stated on the product page.
(c) We accept the payment methods displayed on our website at the time of purchase. Where we offer payment through third-party providers, your use of those payment methods may be governed by the third-party provider's separate terms and conditions, which you must review and accept directly with them.
4 Delivery, title and risk
(a) We will supply the products in accordance with these Terms.
(b) We deliver to areas specified on our website. If you are outside our delivery area, please contact us to discuss alternative options.
(c) Any delivery timeframes shown on our website are estimates only.
(d) We use various delivery methods. Some deliveries require a signature, while others may be left in a safe place or at your nearest post office for collection, subject to your preferences and our delivery partner's policies.
(e) Risk in the products will pass to you when the products have been delivered to the delivery address, except where you have arranged for delivery by a carrier (not named as an option by us) yourself, in which case, risk in the products will pass to you on delivery to the carrier.
(f) Delivery timeframes, dispatch processes, and tracking information are set out in our Shipping Policy available on our website. Delivery timeframes stated in the Shipping Policy are estimates only.
5 Refunds and Returns
(a) 30-Day No-Risk Trial: We offer a 30-day no-risk trial on all products. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the date of delivery, provided the product has not been intentionally damaged.
(b) To request a refund under our No-Risk Trial, please contact us at support@gardenerscrate.com.au within 30 days of delivery with your proof of purchase and a brief description of your reason for the request.
(c) You may have rights under the Australian Consumer Law (see below) in addition to this clause.
6 Australian Consumer Law
(a) Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law (Consumer Law Rights). Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
(b) Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
(c) Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product. Please contact us for further information.
7 Liability
Despite anything to the contrary, but subject to your Consumer Law Rights, to the maximum extent permitted by law:
(a) neither party will be liable for indirect, consequential, or special losses or loss of profits, revenue, or business opportunities;
(b) each party's liability will be reduced proportionately where the loss was caused or contributed to by the other party's acts, omissions, or failure to mitigate their losses; and
(c) each party's total liability arising from or relating to these Terms or the products will not exceed the amount paid for the specific products that are the subject of the relevant claim.
8 Use of Our Website
When using our website, you must not:
(a) breach any person's privacy, legal rights, or upload personal information without consent;
(b) defame, harass, threaten, or offend any person;
(c) use our website for any unlawful purpose;
(d) interfere with other users or our website's operation;
(e) introduce viruses, malware, or attempt to modify or tamper with our website;
(f) send spam or unsolicited messages;
(g) use automated tools such as bots, scrapers, or data mining software;
(h) assist others in doing any of the above;
(i) provide false, inaccurate, or misleading information;
(j) use another person's details without authorisation; or
(k) fail to maintain the security of any access credentials we provide to you.
9 Intellectual Property
(a) All intellectual property rights in our website, products, content, branding, and materials (including copyright, trademarks, and designs) remain our property at all times.
(b) You must not, without our prior written consent:
(1) copy, reproduce, distribute, sell, publish, or broadcast our intellectual property;
(2) use our intellectual property for commercial purposes or revenue generation;
(3) modify, adapt, or create derivative works from our intellectual property;
(4) frame or embed our content in another website; or
(5) remove or alter any copyright notices or proprietary markings.
(c) You may share our content on social media or personal blogs provided you:
(1) do not claim ownership of our intellectual property;
(2) do not imply our endorsement unless explicitly agreed in writing; and
(3) do not damage our reputation or use our content in any illegal, misleading, or deceptive manner.
(d) If you submit content to our website (such as reviews, comments, or feedback), you:
(1) grant us a worldwide, royalty-free, non-exclusive licence to use, modify, and display that content for our business purposes;
(2) warrant that you own the content or have permission to submit it;
(3) acknowledge that we may remove any content at our discretion; and
(4) remain responsible for ensuring your content does not infringe third-party rights or violate any laws.
10 General
(a) Amendment: We may update these Terms at any time by publishing revised terms on our website. The Terms that apply to your order are those in effect when you place your order. We recommend reviewing the current Terms before each purchase.
(b) Complaints and Feedback: We are always looking to improve our services and products. If you have any feedback or a complaint, please notify us on our contact details set out in these Terms and we will take reasonable steps to address any concerns you have.
(c) Disputes: A party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other party within 14 days of notifying that other party of the Dispute. If the parties cannot resolve the Dispute at that meeting, either party may refer the Dispute to mediation administered by the Australian Disputes Centre.
(d) Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.
(e) Governing Law: Both parties submit to the exclusive jurisdiction of the courts operating in New South Wales.
(f) Notices: Any notice given under these Terms must be in writing addressed to us at support@gardenerscrate.com.au or to you at the details provided when you submitted your order or in your account.
(g) Privacy: We will comply with all applicable data protection laws, and your personal information will be handled in accordance with our privacy policy (available on our website).
Last update: 6 October 2026
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